Netherlands: KPN
Telecommunications
KPN provides telephony, internet and television services to individuals and corporate clients over its fixed telephony network in the Netherlands, which caters to 6.9 million telephone landline subscribers, 2.2 million internet users and 20.8 million mobile telephony clients in Germany, the Netherlands and Belgium. Service Point runs centralised document production and distribution, print management (including web-based) and information capture in support of KPN's call centre operations. KPN required high flexibility in the contract structure to streamline services and cut costs by over 40%. The arrangement led to Service Point taking on KPN employees who are now part of Service Point's team.
